FAQs

FAQs

Here follow simple steps and get the best products delivered to your doorstep.

Log on to My Account at hp27.net

  • Have a look at the wide range of products that we have. All products are segregated in categories.
  • All purchases are stored in your view cart.
  • From the shopping cart you can continue to purchase products by proceed to checkout. Input your billing and shipping address and select cash on delivery mode of payment

We’ve made it easy for you to view and update your account and orders any time through “My Account”. “My Account” allows you complete control over your transactions at www.hp27.net You can  manage/edit all your personal data like address, phone numbers, email ids

  • change your password

Once the account is created, you do not have to enter the address details again.

There are absolutely no hidden charges when you make a purchase with hp27.net. We offer free delivery if the order is above Rs.1000 or over, otherwise you will be charged an additional Rs. 50 for delivery. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

On the completion of order process, you will get a confirmation that your order has been processed successfully. You will get a mail in your registered email id confirming the order details.

You can do so by sending us an email to us with the order number within next 24 hours from the time of order.

  • We know that there are many choices and we rarely can make out which products are the ones we need. To assist you we have fully trained staff at our customer center who can help and advise you to make the right purchasing decision.
  • Dial our customer care  Toll Free number – 1800 11 44 22
  • Ask our customer care executive to assist you in making a choice.
  • Get informed about our promotions and offers.
  • You will need to place your order online and make a payment via COD.

The Cash on delivery payment option is available on all the items.

  • Flat Rs.50 would be charged, if the order amount is less then Rs.1000.
  • You can pay by cash on delivery in most Indian cities and towns. To ensure your location is covered,
  • The Cash on delivery payment option is available on orders that ship to a single shipping address only.
  • Pay cash on delivery to the courier. The courier will not accept cheques or demand drafts, please pay only cash.
  • Before processing your order for cash on delivery, our agent will call you over phone. After you reconfirm that you have chosen to pay by cash on delivery, your order will be processed.

RETURNS & REFUNDS

14 Day Return Policy

We offer you complete peace of mind while ordering at hp27.net – you can return all items within 14 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging are intact.

If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

You must notify us within a reasonable time (generally within 48 hours after you have received the product) after you become aware that you got a defective product. Please contact us through email or via the customer centre and we will ship a brand new replacement of the product to you at no extra cost.

Condition for Replacement:

  • Items damaged due to misuse of product are not covered under the policy.
  • Consumable items that have been used shall not be replaced.
  • Products that have been tampered with or missing serial numbers are ineligible for replacement.
  • After we receive the product, our quality team would check for the originality of the product. Please ensure that the tags and the packaging are intact and the product is unused. If the product is found eligible for refund/replacement we will dispatch the new product/refund within 7 days of our receiving the product.